At pk11, the privacy and security of your personal information is not an afterthought — it is a core operational commitment. This Privacy Policy sets out in plain, clear language exactly what personal data pk11 collects from Pakistani players, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over your own information. By registering with pk11 or continuing to use the Platform, you acknowledge having read and understood this Policy.
Before reading the full legal text, understand the six principles that guide every data decision pk11 makes. These are not aspirational statements — they are built into our systems and processes.
pk11 collects only the personal data that is strictly necessary for the operation of a licensed gaming platform — registration, KYC verification, payment processing, and responsible gaming compliance. We do not collect data out of speculative commercial interest.
pk11 does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or any unrelated commercial entity. Your data is used exclusively to operate and improve the pk11 platform and services you have explicitly signed up for.
All data transmitted between your device and the pk11 Platform is encrypted using 256-bit SSL/TLS protocols. Payment data is handled in accordance with applicable financial security standards. Your login session tokens are encrypted and stored securely.
You have the right to access your personal data held by pk11, request corrections to inaccurate information, and in certain circumstances request deletion of your data. These rights are exercisable by contacting pk11 support via the channels listed in this Policy.
pk11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet regulatory obligations, or to resolve disputes. We do not hold data indefinitely — specific retention periods by data category are detailed in this Policy.
In the event of a data security incident that poses a risk to your personal data, pk11 will notify affected Users in a timely manner via the contact information on their Account and will take immediate steps to contain and remediate the incident.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is pk11, operating the online gaming and sports betting platform accessible at pk11.cam. pk11 is responsible for determining the purposes and means by which your personal data is processed in connection with the Platform.
All data protection enquiries, access requests, and complaints related to this Privacy Policy should be directed to the pk11 Data Protection contact at [email protected] with the subject line "Privacy — [Your Account Registered Mobile Number]". pk11 is committed to acknowledging all data-related communications within 5 business days.
This Policy applies solely to data collected and processed through the pk11 Platform at pk11.cam. It does not extend to any third-party websites, payment processors, or partner services that may be referenced or linked from the Platform — those parties operate under their own separate privacy frameworks.
pk11 collects personal data through several channels: information you provide directly during registration and account management, data generated automatically through your use of the Platform, and information received from third-party payment processors during deposit and withdrawal transactions. The specific categories are detailed below.
pk11 uses the personal data it collects for the following specific, documented purposes. No data is processed for any purpose not listed below without updated notice to Users:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration & management | Name, mobile number, date of birth | Contract performance |
| Identity & age verification (KYC) | CNIC, address documents | Legal obligation |
| Processing deposits & withdrawals | Payment method data, transaction records | Contract performance |
| Platform security & fraud prevention | IP address, device data, login logs | Legitimate interest |
| Responsible gaming monitoring | Betting patterns, session data, limits | Legal obligation / legitimate interest |
| Anti-money laundering compliance | Transaction history, KYC documents | Legal obligation |
| Customer support & dispute resolution | Support communications, account data | Contract performance |
| Platform improvement & analytics | Anonymised usage data, session data | Legitimate interest |
| Marketing communications (opted-in only) | Mobile number, email address | Consent |
Where pk11 processes your data on the basis of legitimate interest, we have assessed that our interest does not override your fundamental data protection rights. Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
pk11 processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:
pk11 does not sell, rent, or commercially trade your personal data. Data is shared with third parties only in the following clearly defined circumstances, each subject to appropriate data protection safeguards:
To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and standard bank transfer, pk11 shares the minimum necessary payment and identity information with the relevant financial institution or payment gateway. These partners operate under their own regulatory frameworks and are not permitted to use your data for any purpose beyond the specific transaction they are facilitating.
pk11 may use third-party KYC and identity verification service providers to validate the identity documents and information submitted by Users during the account verification process. Such providers are engaged under data processing agreements requiring them to process your data solely for the verification purpose specified by pk11 and to maintain equivalent security standards.
pk11 may be required by applicable law, court order, or regulatory directive to disclose personal data to governmental authorities, gaming regulators, or law enforcement agencies. Such disclosures are made strictly to the extent required by the applicable legal obligation and pk11 will, where legally permitted, notify affected Users of such disclosures.
pk11 uses third-party cloud infrastructure, server hosting, and platform technology providers. These providers may have access to data stored on their infrastructure solely in a technical service capacity and are bound by data processing agreements prohibiting any independent use of that data.
Important: pk11 will never share your personal data with unaffiliated third-party marketers, advertising networks, or data aggregators. If you receive unsolicited communications claiming to represent pk11 from sources other than official pk11 channels, treat them with suspicion and report them to [email protected].
pk11 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, ensure security, and — where you have consented — understand how Players use the site so we can improve it. Below is a summary of the types of cookies pk11 uses:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, OTP security, PKR wallet state preservation. Cannot be disabled without breaking Platform functionality. | No — essential |
| Functional | Remembering your preferred language, game display preferences, responsible gaming settings, and previously selected deposit methods. | No — functional |
| Analytics | Understanding aggregate usage patterns, page performance, and feature engagement to improve the pk11 Platform. Data is anonymised and not linked to individual Users. | Yes — optional |
| Security | Fraud detection, bot prevention, identification of suspicious login patterns, and device fingerprinting for trusted device management. | No — security |
You can manage your cookie preferences through your browser settings. Blocking strictly necessary or security cookies may prevent certain Platform features from functioning correctly. pk11 does not use advertising or cross-site tracking cookies.
pk11 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to meet applicable regulatory and legal obligations. The following retention periods apply to the main categories of data processed by pk11:
Where you request deletion of your personal data, pk11 will action that request subject to any overriding retention obligation under applicable law. Where legal obligations prevent full deletion, pk11 will restrict processing of your data to the minimum necessary to fulfil those obligations, and delete it as soon as the retention period expires.
pk11 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. Users are strongly advised to maintain strong, unique passwords for their pk11 Account and to never share login credentials with any third party.
Subject to applicable law and certain regulatory exceptions, you hold the following rights in relation to the personal data pk11 processes about you. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request — [Your Account Registered Mobile Number]":
pk11 aims to resolve all data rights requests within 30 calendar days. Where a request is complex or you have submitted multiple requests, pk11 may extend this period by a further 60 days with written notice of the extension and the reason for it.
The pk11 Platform is strictly restricted to individuals aged 21 years and over. pk11 does not knowingly collect or process personal data from any person under the age of 21. Age verification is conducted at the point of registration and is re-confirmed during the KYC process.
⚠ If pk11 becomes aware that an Account has been registered by or is being accessed by a person under 21, that Account will be closed immediately, all data will be retained only to the extent required by applicable regulatory obligations, and any deposited funds will be returned to the registered payment method after deduction of any bonus amounts credited to the Account. Parents and guardians in Pakistan who become aware of a minor accessing pk11 should contact [email protected] immediately.
pk11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. All updates to this Policy will be published at pk11.cam/privacy-policy with an updated "Last Reviewed" date. Where changes are material — meaning they substantially affect how your data is used or your rights in relation to it — pk11 will notify registered Users via the mobile number or contact information on file, with at least fourteen (14) days' notice before the changes take effect.
Your continued use of the pk11 Platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the Platform and close your Account before the effective date.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk11, please contact our Data Protection team through the following channels:
All formal correspondence relating to data protection matters must be submitted in writing via email to [email protected] and must include your Account registered mobile number to facilitate identification and secure processing of your request. pk11 may request additional verification before actioning any data rights request to ensure we are responding to the genuine Account holder.
Your personal data is protected by 256-bit SSL encryption, strict access controls, and a team committed to data security. Sign in to your pk11 Account and enjoy cricket betting, live casino, and slots with complete peace of mind. 21+ only.